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Jewellery Making Supplies

Fire Mountain Gems

Since 1973, we've had the opportunity to be a part of your jewelry-making experiences and cherish the relationships we've built with designer-artists, suppliers and employees.

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Common questions asked about

1. What is the pricing structure for products on Fire Mountain Gems?

Fire Mountain Gems offers an all-assortable pricing structure, which means that you can mix and match different products to reach the quantity pricing level. This allows you to save money by purchasing a variety of items while still enjoying the discounted prices. The more you buy, the more you save. This pricing structure is particularly beneficial for jewelry makers and crafters who require a diverse range of supplies for their projects.

2. What are the shipping options available?

Fire Mountain Gems provides various shipping options to cater to different needs. Standard shipping is available for both domestic and international orders, with delivery times varying based on the destination. Expedited shipping options such as Next Day Air and 2nd Day Air are also offered for customers who require faster delivery. Additionally, international customers can choose from different shipping carriers to ensure the most convenient and cost-effective shipping method for their location.

3. What is the returns and exchanges policy?

Fire Mountain Gems understands that sometimes a product may not meet your expectations. They offer a hassle-free returns and exchanges policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return or exchange the item within a specified timeframe. It is important to review the specific return guidelines provided on their website to ensure eligibility and to follow the necessary steps for a smooth return or exchange process.

4. How can I contact Fire Mountain Gems for assistance?

Fire Mountain Gems provides multiple channels for customer support. You can reach out to their customer service team through live chat on their website, where you can chat with a representative in real-time to get immediate assistance. Alternatively, you can contact them via email or phone. Their dedicated support staff is available to answer any questions, provide product recommendations, or assist with any concerns you may have.

5. Are there additional customer service resources available?

In addition to the various contact options, Fire Mountain Gems offers additional customer service resources. Their website features a comprehensive FAQ section that addresses common inquiries and provides helpful information. They also provide educational resources such as tutorials, videos, and design galleries to inspire and assist customers in their jewelry-making endeavors. These resources aim to enhance the overall customer experience and provide valuable guidance throughout the creative process.
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3rd party reviews  3rd party review websites
Average score of 4 from 10 reviews

"Have been a customer for years. Their variety and service are wonderful. Keep up with specials and sales with email... and you will not be disappointed"
star star star star star

"Have ordered multiple things from this site twice. My stuff has came in super fast both times "
star star star star star

"Wonderful experience shopping with them. Hope to see some more new stuff!"
star star star star

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