Pure Costumes

A deeper dive into purecostumes.com

Common questions asked about www.purecostumes.com

1. How can I track my order?

You can track your order by logging into your account on our website and navigating to the 'Order History' section. From there, you will be able to see the status of your order and track its progress. If you checked out as a guest, you can track your order using the tracking number provided in your order confirmation email.

2. What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. The item must be in its original condition with all tags and packaging intact. Please note that certain items, such as wigs and makeup, are non-returnable for hygiene reasons.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

4. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes or cancellations.

5. How do I contact customer service?

You can contact our customer service team by filling out the form on our 'Contact Us' page or by calling our toll-free number. Our team is available to assist you Monday through Friday from 9am to 5pm PST. We strive to respond to all inquiries within 24 hours.

Some reasons to choose purecostumes.com

Wide variety of costumes

The company offers a wide range of costumes for various occasions, including Halloween, Christmas, and costume parties. Customers can choose from baby costumes, girls' costumes, boys' costumes, women's costumes, men's costumes, and even pet costumes.

High-quality products

The company ensures that all their costumes are made from high-quality materials, ensuring durability and comfort for the wearer. Customers can expect costumes that are well-made and will last for multiple uses.

Popular and trending options

The company keeps up with the latest trends and offers popular costume options, such as characters from popular video games, TV shows, and movies. Customers can find costumes inspired by Disney characters, video game characters, and more.

Accessories and props

In addition to costumes, the company also offers a wide range of accessories and props to complete the look. Customers can find costume wigs, toy weapons, Halloween masks, and other accessories to enhance their costume.

Convenient shopping experience

The company provides a user-friendly website where customers can easily search for products and make purchases. They also offer a secure checkout process, ensuring that customers' personal and payment information is protected.